Return policy

We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products — through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.


We believe you’ll fall in love with your mattress—after all, 84% of TEMPUR owners have recommended their mattress to someone else*. We want you to be confident, so we offer our 60 Night Trial. We ask you to try it for 60 nights, and if (during the 60 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back and refund your money, less delivery charges.

After your first 60 Nights, you can sleep soundly knowing you’re protected from product defects by our 15 Year Limited Guarantee.
*Wilke Study (2010)

Pillows, Accessories, Mattress Toppers

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a guarantee to protect your investment.

Retail store purchases

If you bought your TEMPUR® product from an authorised TEMPUR UK stockist that carries our products, your purchase is subject to the return and exchange policies of that retailer.

See Terms & Conditions for further details or contact Customer Service on 08000 111 083 or